UCB communicates with Canadians regularly in order to better understand their perspectives. It also engages with Canadians through various social media channels and valuable feedback on the accessibility of UCB may also be provided through these channels. As such, in order to take this valuable feedback into consideration, UCB staff will acknowledge feedback and create records of any relevant feedback received through these channels. This will ensure that this feedback is triaged and treated in a manner consistent with feedback received through traditional channels.

UCB employees will have the option to access a separate webform and telephone number, which will be linked directly on UCB’s intranet site. This will ensure that employee feedback is received and dealt with by the appropriate subject matter experts. Employees can remain anonymous by using the employee webform, which will not identify an employee unless they choose to submit personal information. Where an employee requests follow-up, this will also ensure that the fewest number of individuals have access to the employee’s feedback to maintain the highest level of confidentiality possible.

Automatic acknowledgement of receipt will be sent for feedback received by email and webform. Feedback provided through telephone, TTY and live chat involve direct interaction with a UCB employee and therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgement letter will be mailed to the address provided.

Individuals providing feedback can provide personal information and contact information, but they do not have to. If you wish to submit feedback anonymously the online webform or live chat may be the best method to do so. That way we will not see any of your contact information, such as a phone number or email address.